This one surprised me today. I was at Highlands Coffee at the Big C in the Phu Nhuan District to meet a friend this morning. As I was about to take a picture of the coffee shop for a blog entry, one the waitresses came up to me and informed me that I could not take a picture there.
Yeah, really!!!
I thought she was joking and informed her that I have been taking pictures inside Highlands Coffee for over 4 years now. She again told me that I could not take the picture and walked away. She said a sign outside the coffeeshop says I cannot.
Very funny since you can find many pictures taken at Highlands Coffee online and in my blog. My friend laughed when I told her.
Highlands Coffee may be reacting to some of the bad reviews they are getting from Expats and Vietnamese alike the last couple of months. Some complaints include low quality coffee and bad service (Saigon Centre’s Highlands has one of the worst service in the city now.).
Anyway, my original posting for this blog focussed on the raise of prices starting September 1st. Highlands Coffee stated that to keep the current high level of quality for their customers, they needed to raise the prices. Trung Nguyen Coffee used the same excuse 3-4 years ago and looked what happened to them…
Anyway, my review of this particular coffeeshop was that it was a good central location to meet up. The coffee and service is acceptable but not like it was when it first opened up.
Has Highlands Coffee peaked in Saigon? Who will be the next coffeeshop King/Queen of Saigon?
Maybe it’s a Big C thing. I was stopped four years ago for taking pictures… didn’t stop me though…
http://www.noodlepie.com/2004/07/supermarket_swe.html
I later noticed they had signs up saying no cameras.
Which is your favorite Highlands so far Kevin?
I still go to Highlands Saigon Center for business appointments nevertheless for 2 reasons: my clients prefer that place and it’s easy to locate.
About taking photos: if decoration style is what they’re trying to protect, they’re not taking a very smart move.
Ooh… Java. that’s where I used to go for meetings. Glad to hear it’s still going, I was worried it might get drowned by all the chain Vietnamese crap. As for Trung Nguyen, glad it went under. Bloody awful stuff.
It’s funny that one of my pictures is up on the first page of that google search… I wonder if you would get more of my pictures if SafeSearch was turned off 😉
So how much will HC’s prices go up by?
Java Cafe needs more electrical outlets. Gloria Jeans by the Sheraton gets business meetings as well – easy to find and you tend not to have to cover for everyone’s drinks because of their ordering system.
While I am not a coffee imbiber, it is interesting to notice how Highlands is copying Starbucks model and opening new stores seemingly without regard to how they might/will cannibalize the sales at the older existing nearby locations. Right near where I live, near the Ben Thanh market, on Le Thanh Ton a new store opened at the same intersection where another Highlands outlet has been for a couple of years.
Starbucks is quickly closing a lot of their stores in the USA due to declining sales often caused by this propinquity problem.